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Sr. IT Support & Systems Administrator

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Position Summary:

The Sr. IT Support & Systems Administrator is responsible for the day-to-day support and maintenance of all existing IT and Telecommunications systems as well as assisting in the implementation of new systems. This position performs a very broad range of tasks from end user customer support to server-side diagnosis and remediation.


KEY RESPONSIBILITIES:

Support all systems located in our 8 offices and datacenter including desktops, physical servers, virtual servers, applications, handhelds.

Liaison with all vendors that provide services and support for our systems.

Recommends information technology strategies, policies, and procedures by evaluating organizational outcomes; identifying problems; evaluating trends; anticipating requirements.

Document all systems, processes, and procedures including but not limited to disaster recovery.

Create, deliver training to end users to develop a higher IT IQ across the organization.


CHARACTERISTICS REQUIRED:

Customer Focus: A passion for customer satisfaction.

Self Management: Prioritize and complete tasks, delivering desired outcomes within allotted time frames. Initiate and sustain momentum without external stimulation.

Results Oriented: Identify actions necessary to complete tasks and obtain results. Achieve goals regardless of obstacles or circumstances and solve problems.

Resilient: Recover quickly from adversity. Handle rejection and bounce back. Find alternatives to overcome adversity. “Know when to hold ‘em, know when to fold ‘em.”

Team Player: Cooperate with others to achieve individual and common goals. Interact with others in a positive way.

Accountability: Answerable for personal actions and results as well as those of others under direct supervision.

Planning and Organization: Establish and implement processes and best practices that achieve desired results. (Tate Four Box Strategy for example)

Personal Development: Learn and implement new ideas, methods and technology. Curious to know “why”, finding new solutions and opportunities.

Leadership: Listen to many points of view without bias, consider alternatives, and arrive at decisions. Resolve conflicts, gain consensus, and motivate others to achieve goals. Create a sense of order and direction.

Integrity: Honest and conducts self with highest degree of integrity at all times.


EDUCATION, KNOWLEDGE, SKILLS:

BS Degree in Information Technology or related field is required. At least 3-5 years’ of experience is required with at least 2+ years of desktop support. Ability to deal with a high level of ambiguity as well as multiple and frequently changing priorities. Ability to communicate technical concepts to technical and non-technical audiences Broad knowledge of data processing systems, concepts, and methodologies. Successful completion of seminars, workshops and courses that demonstrate a commitment to learn and grow consistently over the course of a career is important. Understanding of human psychology essential. Knowledge of fundamental good business practices necessary. Expert communication skills required. Empathetic, with the capacity to perceive the feelings and attitudes of others is essential. Ability to teach and lead others is necessary.

This Description Is Intended To Give You A General Overview Of The Position And Is Not An Exhaustive Listing Of Duties And Responsibilities.

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